Reference

Open Your Privacy Policy Choices

We protect the data behind your account, login device, and DANA, OVO, GoPay and QRIS receipts before you reach rooms such as Live Baccarat or Prosperity Fortune Tree.

Account data useDANA and QRIS recordsCookie choicesSupport request path
apik jitu Open Your Privacy Policy Choices
CONTACT PRIVACY

Open Privacy Contact Paths in Your Account

Privacy questions should reach the team that can see the account trail without asking you to repeat sensitive details in public chat. Start from the logged-in lobby when possible, because the agent can match your profile, wallet reference, and recent device session faster. Our support desk is available from 10:00 to 02:00 WIB through live chat, with follow-up inside your account message area.

Team online

Live chat privacy help

Use in-lobby live chat from 10:00 to 02:00 WIB when you need the privacy team to explain a data field, confirm a receipt reference, or start an account-detail change after login.

Account privacy request

Go to Account > Profile > Privacy Request to ask for data access, correction, or removal where local law permits. We may ask you to confirm your phone number before changes are applied.

Wallet data question

For DANA, OVO, GoPay, or QRIS privacy questions, send the transaction time and receipt code through chat. Keep screenshots private until our agent asks for the exact file.

ACCOUNT SAFETY

Switch On Privacy Controls for Your Account

Privacy handling is part of the account flow, not a separate promise hidden away from the lobby.

Account profile data

We store the name, phone number, login name, and profile details you submit when you open your account.

Payment receipt records

DANA, OVO, GoPay, and QRIS receipts are handled as transaction records, not public profile content.

Cookie session choices

Cookies help keep you logged in, remember language display, and reduce repeated device checks.

Login device checks

We may record device type, IP range, browser signal, and login time to spot unusual access attempts.

Retention and deletion

Some account and wallet records must remain for dispute handling, fraud checks, or accounting duties.

Correction request flow

If your phone number, wallet name, or profile detail changes, start from Account > Profile > Privacy Request.

Browse Privacy Policy Questions Before Joining

These answers cover the privacy points you are most likely to check before opening an account: what data we collect, how wallet records are handled, how cookies work, and how to contact us. They also explain what happens when you ask us to access, correct, or remove account records through the logged-in privacy request path.

We collect the account details you submit, such as login name, phone number, profile fields, device signals, and wallet references. We use them to maintain access, match receipts, answer support requests, and protect the account.

We keep transaction IDs, receipt time, wallet name, and status so your account ledger can be matched with the correct payment record. These details are used for wallet checks, disputes, and support replies.

Yes. Log in, open Account > Profile > Privacy Request, and tell us which detail needs correction. We may ask for phone verification or a recent receipt reference before changing account data.

Cookies keep your session active, remember display choices, and help us detect repeated login attempts. If you clear cookies on your phone browser, the next login may need extra account verification.

Only the support and account staff assigned to privacy handling can see the request details needed for the case. Wallet teams receive payment references only when the request involves DANA, OVO, GoPay, or QRIS.

We keep records while your account is active and longer when needed for disputes, fraud checks, or accounting duties. When those reasons no longer apply, you can request removal where local law permits.

Yes. Your access, correction, or deletion rights depends on local law, and some service access is available where local law permits. We explain any restriction when we answer your privacy request.